Return Policy

At Bong Dao Designs, we strive to ensure that you love your purchase. If you are not completely satisfied with your order, we’re here to help with our straightforward refund policy.

1. Returns Eligibility

Items must be returned within 30 days of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Items such as custom designs, personalized products, and sale items are non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items

Gift cards
Downloadable software or digital products
Any custom or personalized products (unless defective or damaged)

3. Return Process

To initiate a return, please contact our customer service team at via Contact page. Provide your order number and reason for the return. Once your return is approved, we will send you detailed instructions for returning the item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original payment method.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time:

First, check your bank account or credit card statement.
Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us via Contact page.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us via Contact page with details, and we will guide you through the process.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photographic evidence via Contact page. We will arrange a replacement or refund at no additional cost to you.

8. International Returns

For international customers, we accept returns and exchanges, but you will be responsible for any shipping and customs fees incurred during the return process.

9. Contact Information

For any questions or concerns about our Refund Policy, please contact us at:

Email: support@bongdao.com